Monday 26 March 2007

New directions

Dear all

I'm knocked out by the glorious sunshine today and the sense of calm outside our office. What a contrast to the hustle and bustle of Canary Wharf shopping centre where people brush past each other in a rush.

Every day I walk from the station, I feel uplifted by the river, the seagulls circling over head, the boats moored there and the little suspension bridge over from our peaceful haven to the other side. Isn't Leigh clever to have rented this place.

I've discovered the delights of Docklands diner where coffee is served with a laugh and you can get a real breakfast for less than four quid. Hey who needs those bars for all the city slickers. And Danny in the management office who has lived round here for years. I feel at home amongst true Londoners like myself.

I'm Alison. I've just started in the office, taking over parts of Maria's job while she is on adoption leave. She had so much to do before she left, never mind psyching herself into being a new parent. Leigh and Maria gave me a great induction, and I already feel part of the family. Learning the dynamics is all part of the job.

I've already learned so much from watching and listening to Leigh about how to approach people on the phone, getting feedback, setting goals, never mind all the other stuff. What's lovely is that they focus on what's really important - the customer. And they are always so upbeat which lifts my spirits.

So please do get in touch and tell me about your business. I'm always up for a chat and I really hope we can work together.