The weather here is phenomenal. Sunny and warm. And it's so quiet today as lots of people are on holiday. Perhaps they are skiing in the French Alps. Look what they are missing at West India Quay.
I was a bit perturbed at the weekend when my friend told me a lot of the 11-year-olds round Stratford, East London carry knives. Her son is scared to go out. It reminds me that good communication, and understanding where someone else is coming from, is so important, not only in sales, but in life too. I doubt any of our clients would threaten us with knives, though!!
Keep talking and listening!
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